Shipping and Delivery
The shipment of products is normally carried out through Geodis (for orders in France), Seur (for orders in Spain and Portugal), TNT/FedEx (for orders in the rest of Europe, up to 2.4 metres Length boxes) and Schenker (for orders in the rest of Europe, more than 2'4 metres boxes). All Orders for all products typically ship within 24 hours (for France, Spain and Portugal ) and 72-120 hours (for the rest of European Countries) for items that are in stock.
Since our surfboards are handmade products, coming in several sizes and shapes please be aware that we don’t always have them available in stock for immediate delivery.
The carriers make deliveries from Monday to Friday, between 10 am – 7 pm.
The recipient cannot request delivery on specific days or times.
If the recipient is not at home, the carrier will leave a notice, through a notice tag left at the address.
Delivery will be attempted twice: in case of failure, the carrier will return the package to our office in 529 Av. de Pascouau, 40150 Soorts-Hossegor, France.
To facilitate the resolution of the delivery procedure during the order it is essential:
- Enter the correct telephone number.
- Enter a delivery address where someone who can collect the goods is available.
- Always enter the surname shown on the intercom.
Euroglass will not be responsible for any faults in the delivery service by the carrier.
Euroglass notifies the customer via e-mail about the shipment status with tracking number once the order has shipped from our warehouse in Soorts-Hossegor, France.
The service is activated automatically if the email address field is correctly filled in.
Please do not enter a PO BOX in the address field, as the carrier would be unable to deliver the purchased goods. Therefore, a physical delivery address must be entered.
In case of deliveries made at reception/concierge (with signature for collection by the receptionist), Euroglass will not be held responsible for subsequent non-deliveries of the package to the final recipient.
If a destination country does not appear among those listed, it means that there is currently no delivery of products in that country.
It will not be possible to send orders to military bases or mailboxes.
EUROGLASS ships via Geodis (for orders in France), Seur (for orders in Spain and Portugal), TNT/FedEx (for orders in the rest of Europe, up to 2.4 metres Length boxes) and Schenker (for orders in the rest of Europe, more than 2'4 metres boxes). In compliance with international import/export laws, the goods shipped are accompanied by a proforma invoice/invoice in which the total value of the goods is declared in Euros. The invoice shows the value of each item purchased.
EUROGLASS cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or other circumstances beyond its control.
Orders are processed for shipment from Monday to Friday 09:00 – 17:00 (CET). Orders placed from Friday to Sunday will be processed on the following Monday.
Orders relating to available goods, subject to confirmation of the availability of the goods and verification of the bank transaction, are shipped the day after receipt of the order. The amount of transactions made by credit card is debited immediately when the order is processed and following a verification of the transaction by the Bank. In any case, EUROGLASS reserves the right to postpone the shipment if the order cannot be shipped for reasons beyond its control. Please note that shipments may be delayed during promotions and sales.
Deliveries are made during business hours from Monday to Friday, except bank holidays. The carrier will make 2 delivery attempts; in case of failure, the order will return to our warehouse in Hossegor, France.
All orders are processed automatically by the system, so we are unable to change shipping and delivery times.
If for any reason, an order is not delivered due to lack of cooperation by the customer (incorrect telephone number, wrong address, absent address, non-compliance with import regulations), as per commercial agreements, the package could be sent back to France at the Customer’s expenses, not including import taxes. These charges will be deducted from any refunds.
Delivery times and shipping costs will vary according to the type of shipment.
We are currently shipping to all the European Union Schengen countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland), UK and Ireland.
Below are the express carriers we use and the shipping times by geographical area:
Country
Surfboard - up to 7’11
Surfboards - above 7’11
Other 200€+
France, Spain, Portugal
20€
50€
Free Shipping
Europe
30€
80€
Free Shipping
Delivery takes place within 24 hours (from deliveries in France, Spain, Portugal) or 72-120 hours (for the other European countries), after 24 hours from the date of order placement for products that are in stock. For customised products/handmade products, delivery may differ by current production lead time. Any delivery delays may be caused by the temporary unavailability of the products, malfunctions in the service by the carrier, force majeure or in the event of holidays. In case of non-delivery (excluding Saturdays and Sundays), please contact customer service at the email address “your email address”
Delivery times for orders placed from Monday to Friday by 13:00 (CET) will be 24 hours (for France, Spain and Portugal ) and 72-120 hours (for the rest of European Countries). In the case of orders placed after 13:00 (CET), on weekends or public holidays, the delivery will take one more day.
The carriers make deliveries from Monday to Friday, between 10 am – 7 pm. The recipient cannot request delivery on specific days or times. In the absence of the recipient, the carrier will leave a notice of passage, through a label affixed to the address. Delivery will be attempted twice: in case of failure, the carrier will return the package to our office in Soorts-Hossegor, France.
To facilitate the resolution of the delivery procedure during the order it is essential:
- Enter a correct telephone number (landline or mobile number).
- Enter a delivery address where there is always someone who can collect the goods.
- Always specify the surname as shown on the intercom.
euroglass90.com will not be responsible for any faults in the delivery service by the carrier.
The carrier notifies the customer via email about the status of the shipment. The service is activated automatically if the email address field is correctly filled in.
Please do not enter a PO BOX in the address field, as the carrier would be unable to deliver the purchased goods. Therefore, a physical delivery address must be entered.
In case of deliveries made at reception/concierge (with signature for collection by the receptionist), euroglass90.com will not be held responsible for subsequent non-deliveries of the package to the final recipient.
If a destination country does not appear among those listed, it means that there is currently no delivery of products in that country.
It will not be possible to send orders to military bases or mailboxes.
POSSIBLE DELAYS
Payments require an automatic verification by the bank that issued the credit card, this verification could cause a delay in the shipment of orders.
Once authorised, the payment will be credited to euroglass90.com and the order will be processed as soon as possible.
Orders will be processed in chronological order, based on the time of receipt. On weekdays (Monday to Friday) orders are processed (not shipped) within 48 working hours of receiving the order.
In specific periods of the year, on the occasion of holidays (during which carriers do not ship) and in times of high order traffic, which we have listed below, the order fulfilment times may be delayed up to 3 /4 days:
- New Year's Day 1st January
- Easter Sunday
- Easter Monday
- Labour Day 1st May
- Victory in Europe Day 8th May
- Ascension Day 13th May
- Whit Monday 24th May
- Bastille Day 14th July
- Assumption of Mary 15th August
- All Saints' Day 1st November
- Armistice Day 11th November
- Christmas Day 25th December
- Black Friday, flash offers, sales etc…
- And any other National Public Holidays for each Countries
